Return Policy

Returning

Can I return my order? Yes, you can. If you are not satisfied with the items you ordered, you can return them within 30 days of receipt.

In this case, the order must meet the following conditions:

  1. The order still contains all the corresponding parts and components, and the packaging is intact and in the same condition as when it was received.
  2. The product has been handled normally and there is no risk of breakage due to improper handling.
  3. Products where hygiene is important have been thoroughly cleaned before the start of the return process.
  4. The product was found to be defective immediately upon receipt.
  5. We are entitled to charge the customer for shipping costs.
  6. A return will be processed within 7 working days and if the conditions are met, the return will be officially confirmed within this period.

We reserve the right to refuse returns if we suspect that the items have been used or damaged through no fault of our own.

How do I return my order? If your order meets the conditions above, you must do the following to initiate the return process:

  • Send an email to: contact@addison-melbourne.com
  • Make sure the email contains the following information:
    • Order number
    • Reason for the return request
    • Photo of the product in case of breakage
    • First and last name of the customer
    • Address of the customer

We will then contact you and provide you with the correct return address. Never return the item to the sender's address; we will send you the correct address after your request. The customer is responsible for the shipping costs of returning the product. Customers are welcome to return items to our central warehouse in asia. Please note that return shipping costs are the customer’s responsibility, and applicable fees will apply.

CANCELLATION

The consumer has a right of withdrawal in accordance with the following provisions, if the consumer is a natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity: Note that after 60 minutes we do not cancel any orders.

If you have any questions, please email: contact@addison-melbourne.com